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ELEPHANT HOUSE

User ratings for 'Elephant House'

Total Reviews: 1
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by Lee Forde on 28.04.2014
We decided to book this villa for 8 days over Easter - two families in the Villa but unfortunately this Villa was found to be filthy and bug ridden, the bed linen was grubby and not washed the mattresses stank of stale sweat, and the bathrooms barley worked with a strong smell of sewage we lasted three nights and moved to a hotel it was so bad the owner was informed and did nothing to help - be aware this is not a luxury Villa. On the plus side the gardens are nice and the pool is ok. we were a party of Two men and seven girls ranging from 6 years upwards - not nice we would never go again and would recommend you bring your own linen, towels, bug spray and air conditioning. very hard to think of anything nice to say about the place or the Owners.

Advertiser's reply on 04.05.2014
Dear mr Forde. The text of your revieuw is exactly what I expected you to do after I refused you a compensation for the fact that two of your children could not sleep as well as they did at home. Suddenly a lot of things, which were not mentioned before, are bad. If your demand was not met, you would write badly about the villa. As we already told you, we do not go along with blackmail. We do not understand what a compensation changes to the quality of the villa. I am sorry to say, that we can also live with the fact that you will not return. During the last 6 years we received many guests from various countries who all had a great time. We realise us that we cannot (or want to) satisfy everybody, what we can do and always did is trying to fulfill the wishes and dreams of our guests with Sri Lankan hospitality. The fact that we met someone like you as our guest, will not change this attitude.


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