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BAMBOO GARDEN PACIFICO SIARGAO ISLAND
User ratings for '
Bamboo Garden Pacifico Siargao Island
'
Total Reviews: 1
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Average customer reviews:
by
Martin
on
31.10.2013
Terrible: We booked for 13 nights, were forced to leave after 3 days
Despite advertising availability of internet, in reality it is mostly not working, for example on Sunday internet was down about 80% of the time. When we asked when we can expect internet to work we were told that this is normal and internet is down “when it rains” or “when there are too many people using it”.
We informed the owner that if situation does not improve we will maybe have to check out before the end of our reservation to which he replied that we should be happy with everything as it is. When we asked about partial refund, we were refused and told that we should not have chosen to come to his place if we need internet, and he has no obligation to refund anything.
We decided that we would probably stay anyway, because we are budget travelers and we did not want to lose the money we had prepaid for this booking.
However, on the third night owner decided to turn off the internet completely by disconnecting the WiFi router. When I went out to ask why he did this, I found him at the bar drinking with his friend. The owner was obviously intoxicated and behaved aggressively, I was told that my expectations are too high and that I should just take a vacation and forget about internet altogether. After explaining to him that one of the reasons why we chose to come to his resort is WiFi and the fact that he now turns it off completely looks very strange, owner replied with: “I am really pissed off with you and you better move out first thing tomorrow morning\".
The aggressive way it was told left no doubt that it was intended as a threat. Taking into account the situation, which made us worried about our personal safety, we decided not to escalate the conflict and we left next morning at 6am.
Pluses
- inexpensive
Minuses
- very bad internet, down most of the time
- no hot water
- no cell phone coverage
- place is run down and not very clean. Lots of mosquitos in the room
- occasionally spoiled food is served in the restaurant, tea was made from salty tap water!
- impossible to swim, because of the rocks. Very easy to get injured
- if you try to complain about anything owner will give you his standard reply: “you should not have come to tropical island”
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